What is your return policy?
Damages must be reported within 3 days of receiving merchandise or cannot be returned. HERE AT ABSOLUTELY ALLURE HEALTH AND WELLBEING OF OUR CUSTOMERS AND COMMUNITY IS OUR TOP PRIORITY. DUE TO THE CURRENT COVID-19 PANDEMIC AND RISING CASES AROUND THE COUNTRY, WE ARE TEMPORARILY SUSPENDING PRODUCT RETURNS IF NOT DAMAGED. We accept returns for an online credit or exchange only. All returns or exchanges will not be excepted when postmarked outside of 14 calendar days from the date you receive your order. Items marked with Final Sale cannot be returned or exchanged. For any questions, please contact. If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. Jewelry, sunglasses, hats, and swimwear are FINAL SALE. Gift Cards, bodysuits and Final Sale\Clearance category items are final sale and may not be returned or exchanged. Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
How should I send my return back?
HERE AT ABSOLUTELY ALLURE HEALTH AND WELLBEING OF OUR CUSTOMERS AND COMMUNITY IS OUR TOP PRIORITY. DUE TO THE CURRENT COVID-19 PANDEMIC AND RISING CASES AROUND THE COUNTRY, WE ARE TEMPORARILY SUSPENDING PRODUCT RETURNS IF NOT DAMAGED. Please refer to the Return Policy above and online to ensure that your return meets the criteria stated. Please email firstname.lastname@example.org. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM ( you will get this once your return is approved). You may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. Shipping charges will not be reimbursed. Return shipping costs are not reimbursed by Absolutely Allure. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at email@example.com so that they can help you with a return label.
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign In to your account to view your order history.
How do I change or cancel my order?
If you need to make any changes to your order, please email us at firstname.lastname@example.org immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 pm CST. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and\or promotional codes are not valid on previous orders. We will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top right of the page and logging into your Absolutely Allure account.